United Grand Lodge of England seeks Receptionist

Friday, 07 May 2021

This position has now closed

United Grand Lodge of England seeks a Receptionist for the Facilities department

This role acts as first point of contact for visitors of Freemasons’ Hall by greeting, welcoming and directing them appropriately.

Duties:

This person must be able to:

  • Deliver excellent customer service at all times
  • Give advice and directions to visitors to the building
  • Deal with all enquiries in a professional and courteous manner in person, on the telephone or via e-mail
  • Handle telephone calls to the building outside the normal hours of operation of the switchboard
  • Fulfil all reasonable requests from visitors to ensure their satisfaction and safety
  • Assist in keeping the Front of House reception area clean and tidy at all times
  • Maintain security by following procedures; monitoring logbook and issuing/recovering visitor badges
  • Receive mail and carefully examine suspicious, unusual envelopes, packages or parcels, advising relevant Line Manager accordingly and contacting the relevant authority as required
  • Collect and log any items of lost property
  • Ensure that all pertinent administrative systems are maintained
  • Operate Helpdesk as directed
  • Maintain personal knowledge by completing internal/external training
  • Adhere to United Grand Lodge of England’s policies and procedures
  • Be involved and contribute at team meetings
  • Carry out any other associated duties as required by the Director of Facilities/Facilities Manager
  • Use a two-way radio

Must have skills:

  • Excellent telephone manner
  • Excellent verbal and written communication ability
  • Positive attitude
  • Excellent customer service skills
  • Friendly and professional
  • Ability to deal appropriately and effectively in a variety of situations

Salary:

Competitive salary and benefits package:

  • BUPA private medical cover
  • Pension (3.5% employee & 9% employer contributions – increasing to 12% with length of service)
  • Life Assurance
  • Holiday (25 days increasing to 30 days with length of service)
  • Interest free season ticket loan
  • Gym membership (subsidised)
  • Employee Assistance Programme
  • Flexible working

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