United Grand Lodge of England seeks Desktop Support Analyst

Monday, 10 December 2018

This position has now closed

United Grand Lodge of England seeks a Desktop Support Analyst for the ICT department

To provide first and second line support to desktop PC users within the organisation as well as, to our external application users across the country.

Duties include:

  • Provide excellent customer service to all users of the Helpdesk
  • Be proactive and professional in approach
  • Work to deadlines and prioritise workload
  • Log and answer calls coming into the helpdesk
  • Assist in the preparation work of internally held events
  • Adhere to all necessary internal systems, policies and procedures
  • Liaise with end users regarding to their requirements
  • Liaise with third party companies in order to support users
  • Organise hardware disposal
  • Help to create and maintain the departmental procedures and other documentation

Technical skills:

  • Must have extensive experience in a Windows 7 professional environment as well as Office 2010 in particular Outlook, Word and Excel.
  • Ability to troubleshoot end-user desktop hardware and software issues
  • Possess good technical ability and be able to perform a broad range of technical support tasks
  • Basic Printer maintenance/repairs
  • Basic network troubleshooting
  • Build and configure Windows 7 desktop PCs/laptops
  • Install and configure desktop applications as per individual user requirements
  • Any Apple OS support experience will be a major plus for this role.

Experience and soft skills required:

  • Degree in computer science or related discipline
  • 3-4 years desktop support experience in a domain environment
  • Any professional certification will be a huge plus
  • Excellent telephone manner
  • Good verbal and written communication skills
  • Good organisational skills
  • Ability to deal appropriately and effectively in a variety of situations


Competitive salary and the following benefits package:

BUPA private medical cover
Pension (3.5% employee & 9% employer contributions – increasing to 12%)
Holiday (21 days increasing to 30 days)
Interest free season ticket loan
Gym membership (available from 1st January 2019)

Thank you for your interest. The closing date for applications for this position has now closed.

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