United Grand Lodge of England seeks a Receptionist (Part-time – Saturday only)

Thursday, 06 September 2018
(Reading time: 1 - 2 minutes)

This position has now closed

United Grand Lodge of England seeks a Receptionist for the Facilities department part-time (one day a week on a Saturday)

This role acts as first point of contact for visitors of Freemasons’ Hall by greeting, welcoming and directing them appropriately.

Duties:

This person must be able to:

  • Deliver excellent customer service at all times
  • Give advice and directions to visitors to the building
  • Deal with all enquiries in a professional and courteous manner in person, on the telephone or via e-mail
  • Handle telephone calls to the building outside the normal hours of operation of the switchboard
  • Fulfil all reasonable requests from visitors to ensure their satisfaction and safety
  • Assist in keeping the Front of House reception area clean and tidy at all times
  • Maintain security by following procedures; monitoring logbook and issuing/recovering visitor badges
  • Receive mail and carefully examine suspicious, unusual envelopes, packages or parcels, advising relevant Line Manager accordingly and contacting the relevant authority as required
  • Collect and log any items of lost property
  • Ensure that all pertinent administrative systems are maintained
  • Operate Helpdesk as directed
  • Maintain personal knowledge by completing internal/external training
  • Adhere to United Grand Lodge of England’s policies and procedures
  • Be involved and contribute at team meetings
  • Carry out any other associated duties as required by the Front of House Manager
  • Use a two-way radio

Must have skills:

  • Excellent telephone manner
  • Excellent verbal and written communication ability
  • Positive attitude
  • Excellent customer service skills
  • Friendly and professional
  • Ability to deal appropriately and effectively in a variety of situations

Salary:

Competitive salary and benefits package.

Hours:

The successful applicant will work on a Saturday - 09.00am – 17.00pm.

Thank you for your interest. The closing date for applications for this position has now closed.

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