United Grand Lodge of England seeks a Receptionist (Part-time – Saturday only)

This position has now closed

United Grand Lodge of England seeks a Receptionist for the Facilities department part-time (one day a week on a Saturday)

This role acts as first point of contact for visitors of Freemasons’ Hall by greeting, welcoming and directing them appropriately.

Duties:

This person must be able to:

• Deliver excellent customer service at all times
• Give advice and directions to visitors to the building
• Deal with all enquiries in a professional and courteous manner in person, on the telephone or via e-mail
• Handle telephone calls to the building outside the normal hours of operation of the switchboard
• Fulfil all reasonable requests from visitors to ensure their satisfaction and safety
• Assist in keeping the Front of House reception area clean and tidy at all times
• Maintain security by following procedures; monitoring logbook and issuing/recovering visitor badges
• Receive mail and carefully examine suspicious, unusual envelopes, packages or parcels, advising relevant Line Manager accordingly and contacting the relevant authority as required
• Collect and log any items of lost property
• Ensure that all pertinent administrative systems are maintained
• Operate Helpdesk as directed
• Maintain personal knowledge by completing internal/external training
• Adhere to United Grand Lodge of England’s policies and procedures
• Be involved and contribute at team meetings
• Carry out any other associated duties as required by the Front of House Manager
• Use a two-way radio

Must have skills:

• Excellent telephone manner
• Excellent verbal and written communication ability
• Positive attitude
• Excellent customer service skills
• Friendly and professional
• Ability to deal appropriately and effectively in a variety of situations

Salary:

Competitive salary and benefits package.

Hours:

The successful applicant will work on a Saturday - 09.00am – 17.00pm.

Thank you for your interest. The closing date for applications for this position has now closed.