United Grand Lodge of England seeks Receptionist

Friday, 27 August 2021

This position has now closed


United Grand Lodge of England seeks a Receptionist for the Facilities department.

This role acts as first point of contact for visitors of Freemasons’ Hall by greeting, welcoming and directing them appropriately.


This person must be able to:

  • Deliver excellent customer service at all times
  • Give advice and directions to visitors to the building
  • Deal with all enquiries in a professional and courteous manner in person, on the telephone or via e-mail
  • Handle telephone calls to the building outside the normal hours of operation of the switchboard
  • Fulfil all reasonable requests from visitors to ensure their satisfaction and safety
  • Assist in keeping the Front of House reception area clean and tidy at all times
  • Maintain security by following procedures; monitoring logbook and issuing/recovering visitor badges
  • Receive mail and carefully examine suspicious, unusual envelopes, packages or parcels, advising relevant Line Manager accordingly and contacting the relevant authority as required
  • Collect and log any items of lost property
  • Ensure that all pertinent administrative systems are maintained
  • Operate Helpdesk as directed
  • Maintain personal knowledge by completing internal/external training
  • Adhere to United Grand Lodge of England’s policies and procedures
  • Be involved and contribute at team meetings
  • Carry out any other associated duties as required by the Director of Facilities/Facilities Manager
  • Use a two-way radio

Must have skills:

  • Excellent telephone manner
  • Excellent verbal and written communication ability
  • Positive attitude
  • Excellent customer service skills
  • Friendly and professional
  • Ability to deal appropriately and effectively in a variety of situations


Competitive salary and benefits package:

  • BUPA private medical cover
  • Pension (3.5% employee & 9% employer contributions – increasing to 12% with length of service)
  • Life Assurance
  • Holiday (25 days increasing to 30 days with length of service)
  • Interest free season ticket loan
  • Gym membership (subsidised)
  • Employee Assistance Programme
  • Flexible working


The successful applicant will work Monday to Friday (35 hours per week)

Application details:

To apply please send your CV and covering letter to:

Elizabeth Gay - Director of HR - United Grand Lodge of England via email to This email address is being protected from spambots. You need JavaScript enabled to view it.

CV’s received without a covering letter will not be considered.

Closing date for applications is close of business on Friday 3 September 2021.

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