Age UK will recruit at least 20 “Digital Champions” who will support and guide 2,000 older people to use communication tools like email, Skype and FaceTime, which younger people take for granted.
The Digital Champions project is aimed at helping these older people to access online information on everything from benefits to bus timetables. With many services becoming digital by default, older people who are not online face more hurdles in their daily lives to access both private and public sector services. There will also be an emphasis on online safety and protection from viruses and fraud.
The project is supporting older people across Leicestershire and Rutland, with a focus on people in rural areas. It aims to combat loneliness and isolation by helping these budding “silver surfers” to keep in touch with family and friends online.
Age UK Leicester Shire & Rutland’s Digital Champions will be holding up to four sessions a week across Leicestershire and Rutland. They will be for around 15 people each and be held in community settings such as libraries, village halls and residential homes, whilst there will also be one-to one sessions available.
Tony Donovan, Executive Director at Age UK Leicester Shire & Rutland, said: 'We are very grateful to Leicestershire and Rutland Freemasons for their generous grant which will improve the quality of life for thousands of older people.
'More than four million older people nationally have never used the internet and we need to help them to benefit from all the advantages of a digital world that most of us take for granted.'
The grant comes through the Masonic Charitable Foundation and David Hagger, Provincial Grand Master of Leicestershire and Rutland Freemasons, said: 'We are very pleased to be able to support Age UK’s Digital Champions.
'As well as fighting loneliness and depression, getting older people online has great practical benefits. A household without internet access is on average £650 a year worse off.”
As part of the Tercentenary celebrations, Guildford Freemasons entertained over 70 elderly and underprivileged local people to high tea, with the assistance of Age UK Surrey, Contact the Elderly and the local Lions and Rotary Clubs
Held at the Guildford Masonic Centre on 20th August, entertainment was provided by the Surrey Fringe Barbershop Singers and magician George Kimber, whilst the event was also attended by the Guildford Deputy Mayor and Mayoress Cllr Mike and Mrs Jean Parsons.
The resident DJ
Whether it’s writing a book, having a go at volleyball or playing music at a local radio station, RMBI care home residents are discovering new skills in later life. Amy Lewin explores the activities on offer
There’s a new DJ at Tudno FM and he’s spinning some old tracks from Duke Ellington, Benny Goodman and Glenn Miller. Back in the 1940s and 1950s, Ken George played trombone and saxophone in a band. Nowadays, he plays music at Llandudno’s community radio station, just across the road from his home, Queen Elizabeth Court.
‘Ken’s unbelievable,’ says Gary Carr, Activities Coordinator at the RMBI care home. ‘He’s 87, and so knowledgeable and enthusiastic.’ Gary does some drive-time DJ’ing himself, and one day suggested that the music enthusiast came along to see what they do at the station. And so DJ Ken was born. ‘Older people tend to get stereotyped. Here, we don’t assume that our residents can’t do something – we find out what they can do.’
The media may be awash with gloomy headlines about the problems facing the UK’s ageing population, but an increasing number of over-65s are still in employment, and many learn new skills every day.
‘Everything we do is geared to maximising people’s strengths, in all different areas, while giving residents the opportunity to try new things,’ says Debra Keeling, RMBI Deputy Director of Care Operations. ‘We need to remember that someone living in a care home has a huge amount to offer, and can still keep learning. So as far as possible we just continue with normal life, while developing self-esteem, supporting each other and creating a sense of community.’
Ken’s swing session isn’t his only appointment for the day. After lunch, he will be building with Lego and cardboard boxes, keeping his hands dexterous. More importantly, he will also be swapping stories with a group of fellow residents.
‘It’s all about reminiscence,’ says Gary. ‘I tend to tap into memories of things people did as a child, or when they were younger.’ It could be a creative activity that sparks conversation, or hearing an old song or taking a day trip. ‘That’s what we do here – we unlock memories.’
One of the most recent donations to Gary’s club, inspired by Age UK’s hugely successful Men in Sheds initiative, was an old Singer sewing machine. And it just so happens that he is a trained sewing machine mechanic, so he stripped it down and fixed it up like new. ‘You should have seen the looks on their faces when I opened the box and showed it to the group,’ he chuckles. ‘They were so excited, because they’d all had one once.’
At Cornwallis Court in Suffolk, the residents also have plenty of tales to share. When 26 uniformed RAF officers visited earlier this year, they found themselves staying well beyond teatime. ‘A lot of the residents fetched their medals from their rooms,’ says the home’s Activities Coordinator Alexander Winter. ‘They swapped stories with the officers for the whole evening.’
It’s not just the people actively taking part who benefit from these sessions. Some residents might have lost the ability to speak, yet sometimes simply being surrounded by other people communicating, laughing and using positive body language can have a huge, positive impact on their sense of wellbeing.
Leading by example
Later in the week, back in Llandudno, Ken has another activity in the diary. But this time, he will be leading it. ‘Ken loves to help out when I’m not around,’ says Gary. ‘On Saturdays, he runs “Music with Ken George” in the home’s Silver Jubilee Lounge. He’s made a lot of friends here.’
Like everything else going on at Queen Elizabeth Court, the music session is advertised in the home’s monthly Court Tales magazine, so residents can pop along if they like the sound of whatever’s going to be playing on the day.
Ken is not the only one sharing his skills and interests. In another home, a lady who had been a florist hosted a flower-arranging club to share her skills with other residents. ‘It boosted her self-esteem immeasurably,’ says Debra. ‘It was really important for her to show other people who she was. And everyone walking around the home commented on how lovely the displays looked.’
Carers and activities leaders work hard to arrange events and to encourage hobbies – whether carried out in a group or as an individual – that are relevant to each person living in their home, based primarily on their personal care plan.
‘We focus heavily on life history and get to know people really well – right from where residents were born to what subjects they did at school, what jobs they had and what their interests were,’ says Debra. ‘We mould all that information together and develop a plan that’s meaningful to them.’
‘Older people tend to get stereotyped. Here, we don’t assume that our residents can’t do something – we find out what they can do.’ Gary Carr, Activities Coordinator
The RMBI’s tailored approach to care helps its residents to maintain their independence, and to tot up plenty of personal achievements along the way. Among the 1,000-plus people living in RMBI homes in England and Wales, there is a 100-year-old playing the occasional game of volleyball, someone over 80 who has learned to play the piano and an autobiographer who has written a book of personal wartime experiences.
Not that it is always possible for all residents to achieve everything that they’d like to. One resident wanted to fly on Concorde which, short of time travel, was beyond the means of the care home.
So it was decided to look for the next best thing – going on a flight simulator.
‘We also used to have somebody who really loved horses, but was no longer able to ride,’ remembers Debra. ‘Yet she could still enjoy going to see the horses and stroking them, so we set up trips to a stable. You name it and we’ll try to arrange it, as much as we possibly can.’
Creating a community
At Cornwallis Court, basket weaving is a favourite activity. ‘It doesn’t always end up involving basket weaving, though,’ says Alexander, explaining that the session sometimes morphs into embroidery and crafting, depending on what the residents fancy. ‘Lots of the residents keep things like toiletries in the baskets they’ve made. Sometimes they make them for those residents who can’t, or they bake a cake for the less mobile, take it round and have a chat.’
Alexander thinks this community spirit is not only part and parcel of the activities programme but also a key feature in all RMBI care homes. ‘It’s a window of opportunity to socialise and make friends in their own time. It reawakens a social environment, which continues when there’s nothing going on. Even when there are no activities coordinators around, they will visit each other’s rooms, or bring some board games to the lounge to play together. That’s what I call a butterfly-effect moment.’
For many residents, living in an RMBI home is a sociable kind of independence. ‘After all,’ says Alexander, ‘everybody here has a degree in life.’
Recognised and valued
Whether you’re among those providing vital help or receiving it, caring will touch nearly everyone’s lives. Aileen Scoular finds that Freemasonry has been united in its support of carers for 25 years
Every day some 6,000 people become carers. Today there are around 6.5 million in the UK, and national membership charity Carers UK estimates that by 2037 more than nine million people will be in a caring role.
This means providing unstinting, unpaid support for a loved one, friend or neighbour who is older, disabled or seriously ill.
While some carers will have made a decision to provide care, for many the role will have presented itself gradually or unexpectedly, and they may struggle to balance caring with their own needs.
Of particular concern is the fact that the number of older carers is growing rapidly. ‘The Carers UK joint report with Age UK, Caring into Later Life, showed that there are now almost 1.3 million carers aged 65 and over in England and Wales – an increase of 35 per cent in 10 years,’ says Emily Holzhausen, director of policy, advice and information at Carers UK. ‘It was even more alarming to discover that the fastest-growing group of carers are those aged 85 and over.’ Around 87,000 octogenarians now care for a loved one, despite their own fragile health.
Young lives are affected, too. Carers Trust estimates that there are around 300,000 carers aged 16 to 24 in the UK, and some 13,000 of those are providing more than 50 hours of care a week, which makes it very difficult to work or go to college.
Thankfully for today’s carers, there is a network of dedicated caring charities. But the problem is that not everyone who provides care realises they are a carer, so it can be hard for such charities to reach those who most need their support. ‘People often have a picture of who a carer is and they find it hard to identify with that label,’ says Holzhausen. ‘Many carers simply don’t want to ask for help, often because they feel like it is their duty to care for their loved one.’
Help for those who help
Carers UK celebrates its 50th anniversary in 2015 and is working with a network of volunteers and local community-based organisations – including masonic lodges – to help them understand how to reach, connect with and support carers in their community in the best way. However, they need funding to reach more carers with vital advice, information and support, which is why The Freemasons’ Grand Charity’s support of the caring sector is so important.
Over the past 25 years, the Grand Charity has donated more than £1 million to charities that specifically support carers, including a £250,000 donation to Carers UK back in 1990. Baroness Jill Pitkeathley OBE headed up Carers UK at the time and she described it as ‘one of the most significant events which took place on my watch as chief executive… allowing us to expand our branch network, increase our membership and expand our profile with the media. Carers everywhere owe the Grand Charity a debt of gratitude.’
‘Many Freemasons recognise the need for care, and for some it’s a topic that is becoming more relevant to their own lives,’ says Katrina Baker, Head of Non-Masonic Grants at the Grand Charity. ‘It is reported that many carers are already living on the breadline so any welfare cuts take their financial situation to a critical level. The masonic community and our Grants Committee are passionate about supporting the caring sector.’
The Grand Charity has made sizeable donations to caring organisations in recent years. Crossroads Care, a UK-wide network of carers’ centres, received £125,000 over three years, allowing it to develop more branches. Contact a Family also benefited from £125,000 over three years, enabling it to establish a new regional structure in the north of England. Home Farm Trust (Hft), a charity for people with learning disabilities, used a £60,000 donation to fund a Carer Support Service. A conference for The Princess Royal Trust for Carers (now merged with Crossroads Care to form the Carers Trust) was made possible with a £33,000 grant, allowing best practice to be shared across 118 independent care centres.
‘Unfortunately we receive far more applications for grants than we can support, and the number we receive is rising.’ Katrina Baker
The more you know…
Recently, the Grand Charity once again supported Carers UK with a £100,000 donation to help fund its national advice and information services, giving carers access to free guidance on the practicalities of caring, and information on their entitlements and rights. ‘It is a substantial donation for us, larger than most grants we give,’ explains Baker. ‘Unfortunately we receive far more applications for grants than we can support, and the number we receive is rising.’
Baker and her colleagues research the applications thoroughly, and present the Grand Charity Grants Committee with a shortlist from a broad spectrum of charitable sectors. ‘We always aim to be fair when selecting projects to support,’ she says. ‘It is also important to support causes that are of interest and relevance to the masonic community. We want them to be able to connect with the sectors and organisations we’re supporting.’
Not surprisingly, the charities that benefit from the Grand Charity’s donations are very grateful. ‘We hugely appreciate the support that has come from the Grand Charity over the past 25 years, and its current grant to help us develop our network of services,’ says Holzhausen. ‘We’re always keen to work with the masonic community, and we want them to know that our services are always there for them, too.’
Making life better
Margaret Dangoor, 75, regularly visited her mother in a Bath nursing home until her death aged 102, while also looking after her husband Eddie, who has Alzheimer’s, at home in Surrey. She explains how tough caring for loved ones can be
‘Sometimes people are so focused on the person they care for, they forget about their own well-being. Caring is a big role and it can be extremely daunting; many carers also feel very guilty. It’s not all negative, though – there can be a sense of community if you engage with the care environment. I’m a Volunteer Ambassador for Carers UK because I want to spread the word and reach those who might be caring alone.
‘For me, it’s poignant to see the Grand Charity supporting carers’ charities. My father was a member of Raymond Thrupp Lodge in Middlesex, and Lodge of Honour in Bath when he lived there. When my father was very ill during the last months of his life, the lodge in Bath was very helpful to my mother. She had early Alzheimer’s disease, and a member of the lodge took her to visit my father every day for several weeks.
‘She had no concept of what a commitment he was making and our family, who were all living at a distance, were extremely grateful.’
The personal impact
Being a carer affects people’s lives in many ways – not all of them predictable – as research from Carers UK reveals
According to a report by Carers UK, two million people have given up work to care. More than a third of carers have also used up their holiday leave to provide care.
Caring can profoundly change the terms of a relationship. Having nursed each other through cancer on separate occasions, BBC Radio 2 DJ Johnnie Walker and his wife Tiggy are now patrons of the Carers UK 50th Anniversary appeal. ‘Caring pushed our relationship to the brink,’ he says. ‘It has left us with a deep understanding of how difficult and challenging caring for someone can be.’
Sometimes, family bonds can break down too. ‘At first, family can be very supportive but as time passes, that support can drop off,’ says Emily Holzhausen of Carers UK. Around 60 per cent of carers worry about the impact their caring role will have on their other relationships.
Caring has had a negative effect on the health of some 82 per cent of carers, according to Carers UK, and 41 per cent have experienced an injury or their physical health has suffered as a result of caring. Looking ahead, more than three quarters of all carers are concerned about the impact of caring on their own health in the next 12 months.
Feeling isolated is common among carers. Many don’t want to ask for help, and others are too exhausted – or cannot afford – to do anything except provide round-the-clock care. Eight in 10 carers say they have experienced loneliness and isolation as a result of their caring role, and over half have lost touch with friends or family.
Caring is costly and more than a third of all carers do not realise what benefits they are entitled to. Around 48 per cent cannot make ends meet, and 26 per cent have had to borrow money from friends or family to survive.
‘The personal impact’ statistics from Carers UK reports: State of Caring (2015); Alone and Caring (2015); Caring and Isolation in the Workplace (Carers UK and Employers for Carers, 2015)
With 2.9 million older people feeling they have no one to turn to for help and support, Aileen Scoular meets Dame Esther Rantzen DBE and Provincial Grand Almoner Ernie Greenhalgh to find out how Freemasons are making a difference in West Lancashire
No one wants to feel alone. But for the 11 million people in the UK aged 65 and over, loneliness and isolation are all too familiar. A survey by Age UK has revealed that one in four older people feel that they have no one to go to for help and support.
Contact the Elderly, another UK charity that aims to lessen the effects of isolation, echoes these views: other than visits from a carer, around 70 per cent of the elderly people who use its service receive visits just once a week or less.
Yet loneliness and isolation can be avoided.
A chat on the phone, a cup of tea or a shared joke with a neighbour takes just minutes, but the positive effects of human interaction last long after the conversation ends. The reassuring news is that there are organisations out there making that happen, one of which is the Freemasons.
In West Lancashire, Provincial Grand Almoner Ernie Greenhalgh has spent his first two years in the job making positive changes that will allow his lodge almoners and care officers to spend more time on active care and less time on paperwork. And Ernie has found an equally compassionate ally in Dame Esther Rantzen DBE – founder of ChildLine in 1986 and, more recently, The Silver Line, a telephone helpline for older people.
Invited by the Province of West Lancashire, Dame Esther visited Ecclesholme, a Royal Masonic Benevolent Institution (RMBI) care home in Manchester, at the end of last year to gain a better understanding of the needs of elderly RMBI residents. Both she and Ernie believe that effective pastoral care can transform people’s lives.
‘A core value among Freemasons has always been to help those less fortunate than yourself. We try to instil that in every single member,’ says Ernie. ‘The role of the almoner is a vital part of lodge life – not just to manage financial needs, but to deal with loneliness and isolation as well.’
Isolation is a topic that also comes up in conversation with Dame Esther, and The Silver Line, which launched at the end of 2013, includes a befriending service to help combat loneliness.
‘The idea came to me when I was standing at a conference about the elderly, discussing an article I’d written about living alone for the first time, aged 71,’ she explains. ‘I got the most extraordinary flashback to the same situation 30 years before, when I had been talking about another problem with a stigma attached – namely, child abuse. Because no one wants to admit to loneliness, do they? Many older people are very proud and they don’t want to be a burden.’
Just 18 months on, The Silver Line is taking up to 1,000 calls a day. The befriending service has a waiting list of 1,000 people, and the charity is training its volunteers (known as Silver Line Friends) at a rate of 100 a week. There’s no doubt in Dame Esther’s mind that her helpline is fulfilling an intrinsic need for many elderly people.
‘Most of our callers tell us they have no one else they can talk to,’ she says sadly. ‘One Christmas, I spoke to a caller and he said it was the first time in years that he had talked to someone on Christmas Day. Many elderly people can go for a couple of weeks without having a proper conversation. It can happen to anyone – there are a lot of intelligent, interesting people who find themselves isolated.’
Isolating the problem
Loneliness is normally caused by loss of some kind – a partner, a job, or someone’s sight, hearing or mobility, for example. Becoming a carer to a loved one can also bring on intense feelings of isolation. It’s a familiar topic for Ernie’s care team in the Province of West Lancashire, where the widows of the brethren are key beneficiaries, particularly in times of sickness and financial hardship. The support is there when it’s needed, and Ernie has a loyal group of almoners with a compassionate ear.
Almoner Danny Parks, 76, and Regional Care Officer George Seddon, 73, have experienced personal loss themselves and can empathise with the feelings of despair that follow. ‘An almoner needs to be caring, considerate, diplomatic and sympathetic – all of that comes into it,’ says Danny. ‘I get a lot of satisfaction out of helping people. I lost my wife and there’s nothing worse than the loneliness. It’s a dreadful thing and some people can cope with it, and some can’t.’
Danny has great faith in face-to-face contact and he diligently visits the 15 widows in his care on a fortnightly basis. ‘You have to get out of the house and meet people – that’s when you find out what help they really need,’ he explains. ‘Their problems might only be small, but they’re still problems.’
George agrees: ‘There are many people in need but they’re too proud to ask. My mum was 99 when she died so I’ve been able to draw on my own experience. You need to be understanding and able to find solutions where you can. It’s all about gaining people’s confidence and developing trust.’
Almoner Alan Whitehouse, 70, believes talking is crucial: ‘Some of the people we visit have seen no one for weeks. They have probably outlived their friends and peers, which is very sad.’ Alan uses his homemade jams and chutneys as a ‘door-opener’ and makes sure he’s always available on the other end of the phone. All three men praise the changes that Ernie has made to the structure of the West Lancashire Provincial care team.
Getting out and about
For Ernie, it’s vital that the members and widows of the Province are aware of the support available. ‘It’s not always easy to identify exactly who needs help – particularly when elderly people are reluctant to ask for it,’ he explains. ‘So I’m trying to enable the almoners to spend more time delivering pastoral care, and less time doing admin.’
Believing that there is still much work to be done when it comes to helping older people, some of Ernie’s team are also becoming Silver Line Friends. George was the first to sign up and is currently being trained by the charity. ‘It’s a good transfer of skills and experience, and the training they offer is excellent,’ he says.
Dame Esther hopes that other Freemasons will consider volunteering, too. ‘Being a Silver Line Friend only takes an hour a week,’ she says. ‘You can do it from your own home and we provide all the training. If you enjoy having conversations with other people, do visit our website to apply.’
Thanks to Ernie, George, Alan and Danny, and all the other almoners across West Lancashire Province, the older community is in safe hands. According to George, ‘The role of the almoner is the most rewarding job in Freemasonry.’
The Silver Line is a free, confidential service: 0800 4 70 80 90, www.thesilverline.org.uk
After a life of structure and relationships forged through work, many men feel an absence in their lives once they retire. The RMBI therefore supports residents with a range of activities to fill this void
Maintaining hobbies and keeping up with regular social activities can be difficult for those who are less able to get out and about and whose cognitive functions may be in decline. Taking part in stimulating and enjoyable activities and meeting new people is vitally important for older people in order to combat loneliness, keep active and retain a sense of identity and connection to the past.
Jack MacMurran, a resident of RMBI care home Cadogan Court in Exeter, has been participating in Men in Sheds, an innovative project run by Age UK Exeter. The scheme brings together men over the age of fifty in the familiar surroundings of a ‘shed’ or workshop, for practical activities such as woodworking, while socialising and learning new skills. The renovated garden furniture and equipment is donated to charity, raising funds for worthy causes worldwide.
Jack has been part of the Men in Sheds programme since 2012. During this time, he has made new friends, shared memories and repaired everything from wheelbarrows to birdhouses. Jack says: ‘I’ve made some great friends through Men in Sheds. We enjoy talking about what we’ve been doing that week and it’s nice to have a change of scenery. I used to work on ships and still enjoy making and fixing things; it’s great that I can still do this once a week and nice to know that what I make is put to good use.’
Another Cadogan Court resident, Stan Ashdown, eighty-one, also enjoys making things out of wood – although the furniture he produces is in miniature form. Stan has always loved carpentry, having built stage sets for local theatre productions in his younger years, but it was after his retirement that he became interested in doll’s house construction and miniature furniture, turning a spare room at home into his workshop.
Since moving into the RMBI home with his wife Elsie last April, Stan has continued with his hobby, producing beautifully crafted items such as tiny beds, tables and wardrobes, replicating styles from different periods.
Just like old times
A key aspect of life in RMBI care homes for many male residents is the masonic fraternity itself. Each RMBI home has an Association of Friends formed of local masonic volunteers, who make a vital contribution to residents’ quality of life. They organise events and raise funds to enable the purchase of items such as minibuses and audio equipment, as well as the creation of leisure areas.
Male residents can also enjoy masonic activities through the Good Neighbour Lodge, No. 8378, whose meetings take place in the homes on rotation.
Ecclesholme in Manchester is one of several RMBI homes that now has a bar, recently converted from an old lounge. The bar offers real ales and traditional pub games, and at eighty-six years old, George Hogget is a regular. His daughter says he ‘thoroughly enjoys chatting and reminiscing with the other gentlemen residents over a pint, just like old times’.
‘A key aspect of life in RMBI care homes for many male residents is the masonic fraternity itself.’
We live in a technology-driven society that takes instant access and interaction with the rest of the world for granted. Tabby Kinder finds out how the RMBI is helping the older generation cross the digital divide
Late one morning in a sleepy cul-de-sac in Chislehurst, the residents of the RMBI Prince George Duke of Kent Court care home relax in armchairs and sip from mugs of tea. It seems a typical state of affairs that you might find in any UK care home – until you see that the residents are also selecting their favourite songs from a touch-screen computer.
The new Dementia Life computer provides interactive games and entertainment, with photos, TV shows, music and film clips from the 1930s onwards. The touch-screen device is just one of a collection of digital machines installed in all RMBI care homes this year to help get elderly residents interacting with new technologies.
Research by the Office for National Statistics (ONS) shows that the number of people over the age of sixty-five using the internet is on the up. And with more older people getting used to new technologies, the RMBI is welcoming the opportunity to make sure its care home residents are seeing both the social and mental benefits of using computers.
‘Some of the residents are scared of the computer at first because they’ve never used one before,’ says Sue Goodrich, Activity Coordinator at the Prince George care home. ‘It’s a generational thing. But when I show them how to play their favourite song or look up photos of the place they grew up in, suddenly they’re fascinated.’
A paper presented at the International Conference for Universal Design claimed that using a computer can help older people live a fuller life, as it allows them to engage, communicate and create. Scientific journal Plos One suggests that using a computer, smartphone or tablet and regularly using the internet can even decrease the risk of cognitive impairments such as dementia.
While technology has revolutionised communication, entertainment and shopping, until recently it has remained almost exclusively the preserve of the young. In the UK, while ninety-nine per cent of adults aged sixteen to twenty-four have used the internet, according to the ONS, just thirty-three per cent of people over seventy-five have ever spent time online.
But computer use by the older generation is growing and the benefits of online access for older people are being recognised as a necessity, rather than a luxury.
The RMBI offers computer facilities and informal support with IT tasks at all of its care homes in England and Wales, often accompanied by scanners, projection screens, games consoles, and enlarged keyboards and computer mice for improved accessibility. In addition, a few homes are now leading the way with the launch of regular IT training sessions and internet cafes.
Every week, Diane Vowles, a volunteer from Age UK, gathers up a folder of printouts and heads to the Chislehurst care home where she holds workshops to demonstrate the use of personal computers (PCs) using the Dementia Life machine and a shared PC in the home’s dedicated computer room. ‘The residents who are interested surf the net with me and enjoy researching and investigating various subjects. We chat about our personal histories and experiences while searching for images and information on the web.’
‘Some residents can be a bit resistant to new technology but others are relishing it. The ones who get into it are amazed by what they can do.’ Diane Vowles
Vowles’s workshops are part of a national campaign by Age UK to promote digital inclusion among elderly people. ‘Some residents can be a bit resistant to new technology but others are relishing it,’ Vowles says. ‘The ones who get into it are amazed by what they can do.’
One such resident is David Giles, a ninety-one-year-old former lodge Secretary of St Mary’s, Gillingham Green Lodge, No. 6499, and Rainham Lodge, No. 3079, at which he is now an honorary member. ‘When I first met David he was one of the only residents here to have his own computer,’ says Vowles. ‘It was filled with a lifetime of documents – minutes from lodge meetings, agendas, letters, banking – plus he had begun putting together his father’s memoirs.’ Vowles and David now sit down together twice a week at David’s computer and type up pages of memories from his father’s life spent in the steam, seaplane and tractor industries.
‘Hopefully it will make an interesting book for the enthusiasts,’ David says. Although using the computer is a challenge in his advanced years, David puts his ease around the technology down to his daughter and his career spent working as an engineer in the aircraft industry. ‘I started using computers in the 1970s and then I started to get better at using them when my daughter Mary was doing an Open University degree.’
At Prince George, other residents are beginning to follow David’s lead and some have brought their own computers to use in their rooms. ‘One resident wanted to be able to look online to see if she had won on the Premium Bonds and to see where the larger winners lived,’ says Vowles. ‘Another wanted to see images of his previously owned, now vintage, cars and motorcycles. We even checked if an old Birmingham Small Arms Company motorbike was still in circulation – it was!’
Google Earth and Skype software, which allows residents to communicate with relatives around the world, are also proving popular. ‘One resident was able to look up the new home of her daughter in Perth, Australia – the swimming pool was a big surprise,’ laughs Vowles. ‘One former resident used his PC extensively to keep in contact with his wide circle of friends via email and Skype. He had led a very interesting life and I learned a great deal from him, all about his career in everything from wartime flight navigation to optical lenses.’
Susan Barnes, eighty, has been a resident of RMBI Albert Edward Prince of Wales Court in Mid Glamorgan for ten months and uses the library computer for sending emails, writing letters and research. ‘When I first arrived here I was quite lonely and missed my bungalow,’ she says. ‘The computer provided a welcome distraction and allowed me to keep in touch with friends and family. I now have my own laptop and internet in my room. I’m delighted to have learned a new skill and all the staff are great if I have a problem doing something on the laptop.’
‘It’s essential that older people are supported to learn and access the internet if they want to,’ says Charles Knowles, who has been a resident at James Terry Court in Croydon for almost two years. Charles uses a digital camera to send photos of him and his friends during outings to his family, uses the internet to read and listen to the news, and will soon be installing a webcam so he can see his grandchildren. ‘The internet can take you back down memory lane as well as let you see new places and meet new people. It can also make managing day-to-day tasks much easier.’
‘When I show [residents] how to play their favourite song or look up photos of the place they grew up in, suddenly they’re fascinated.’ Sue Goodrich
A new computer cafe, currently in planning stage at the home, will encourage more residents to get online. ‘We are very lucky here at James Terry Court to have access to computers and the internet whenever we like and to have helpful staff around every day who can help with computing tasks,’ adds Charles.
‘It’s all about independence,’ says Rosie Bower, Marketing Manager for the RMBI. ‘We’re committed to offering person-centred care across all of our care homes, allowing our residents to remain in control of their own lives, long after they have moved into one of our homes. Internet and computer access is integral to maintaining a person’s independence in the modern world. The more external interaction our residents have, the more able they are to keep making their own choices.’
The Gold Standard Framework supports and works in tandem with RMBI’s ethos on end-of-life care.
James Terry Court in Croydon has recently received a national award recognising their Gold Standard end-of-life care. The Gold Standard Framework (GSF) helps care homes to better care for those residents who are approaching the end of their lives in the way that they receive the care they want, where they want it, protecting them from inappropriate hospital admissions and helping them to live well and die well in the place of their choice.
The Framework supports and works in tandem with RMBI’s ethos on end-of-life care. The RMBI ensures wherever possible those using its services are involved in planning for their end-of-life care. This includes ensuring people are able to have those relatives and friends who are important to them with them at the end of their life, and that they have a dignified death because staff are respectful of their need for privacy, dignity and comfort. Each person’s Care Plan records their wishes with regards to how their body and possessions are handled after their death, and staff respect their values and beliefs.
Diane Collins, manager of James Terry Court, said: ‘Staff at the Home now feel better equipped to deal with the challenging task of looking after residents in the later stages of their life. The GSF provides a useful structure for identifying, and then planning and assessing the care that the individual receives.’
Greater family satisfaction
Care homes that have received the GSF Quality Hallmark Award have demonstrated a halving of hospital deaths and crisis admissions, leading to greater satisfaction for families, residents and staff , and significant cost savings for the NHS.
To qualify for accreditation, staff at James Terry Court undertook the full GSF Care Home Training programme, usually conducted over a nine to twelve month period. This training was then embedded into the home for a further six months and followed by a rigorous accreditation process.
The accreditation is endorsed by all major care homes’ organisations and supported by Age UK. It is also now endorsed by the Skills Academy for Social Care.
All RMBI care homes will be going through the GSF accreditation process to achieve this national award to ensure they continue and build on the high-quality care provided.